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Purely Poultry is now hiring an Mailroom / Customer Service Representative to work in our new Appleton office!

Purely Poultry is now hiring an Mailroom / Customer Service Representative to work in our new Appleton office!

Salary: $10.00 per hour. 40 Hours per week.
Location: 500 W Franklin St Appleton, Wisconsin

Responsibilities:

Role: Customer Service Rep (Customer Paradise)
Keeping our customers served and happy.
Answering phones, emails, live chats, and social media messages.
Answering customer questions, place orders, and provide outstanding customer support and other activities as needed.
Interacting with customers to respond to inquiries about products and services and resolve complaints or concerns.
Collecting and analyzing customer needs. Follow through with troubleshooting, debugging, problem-solving and implementing solutions.
Maintaining product availability and order status, spreadsheets and databases.
Sending orders to appropriate vendors based on costs, availability, and location.
Coordinating with vendors to fulfill orders.
Role: Mailroom (Customer Paradise)
Purchasing, receiving, organizing and shipping mailroom products.
Packaging shipments and delivering packages to the Post Office.
Taking and optimizing photos of mailroom products.
Handling all customer service on Ebay and Amazon.
Maintaining inventory levels and availability in all systems.
Entering tracking numbers into all systems.
Make sure new products are entered into the appropriate systems.

Role: Team Member (Team Happiness)
Building healthy relationships, working collaboratively, and engaging regularly in productive, unfiltered conflict around important issues.
Documenting, defining, measuring, analyzing, improving, and controlling internal tools, processes and accountabilities.
Using tools such as Gmail, Google Docs, Google Hangout, and Asana, with minimal guidance and training.
Communicating clearly with stakeholders both orally and in writing.
Maintaining a positive customer driven attitude in all circumstances.
Embracing change, problem-solving, decision-making, and prioritizing of multiple tasks in an extremely fast-paced self-managed environment.
Holding one another accountable to commitments and behaviors.
Doing other duties as required.

Required Qualifications for this position:
Typing at least 40 words per minute.
Climb and descend stairs safely. (There is no elevator in the building, and our office is in the basement.)
This is a physical position. Must be able to lift, lower, slide, and carry packages that typically weigh 1-5 pounds each but can weigh up to 70 pounds.
High School Diploma or GED equivalent
Must have a valid driver’s license.

Pay: Payday is biweekly, every other Friday. According to the Fair Labor Standards Act, this position is recognized as nonexempt. We offer raises based on personal and business performance.

Benefits: Paid Time Off (PTO), you will begin accumulating this benefit the first day of work. One hour of PTO is earned for each 10 full hours worked. Potentially a full time (40 hours per week) employee can earn up to 26 days of PTO each year. PTO can be used for vacation, illness, or personal reasons as needed.

Schedule: Schedule will be 10:30 am to 7 pm Wednesday through Sunday.

How to apply: Email a resume and cover letter to chicks@purelypoultry.com. IMPORTANT: Please attach resumes in PDF format. Please state how many hours per week you would like to work. If chosen, the first interview will be conducted in a Google Hangout with webcam required.

Learn more about our Company Culture or the Purely Poultry Team.



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