FAQ Page

 

ORDERING:

How can I add more than one gender/color/variety to my cart?

On many of our products, genders and colors can be selected from the product page’s drop-down menu.  When you choose to have 5 female and 1 male, for example, select the female, enter quantity 5 and click “Add to Cart”. Then, simply return to the product page (I use my browser’s back button) and select male, enter quantity 1 and add it to the cart.  

When there is a minimum per category, the red error ribbon will disappear when the items in the cart have met the qualifications for purchasing.

Why is my order not processing?

Before you click submit, be sure to scroll all the way down to the bottom of the check-out page, read all items carefully, and click accept.  This will allow the order to submit and your confirmation email will arrive in your inbox before you can say Appenzeller Spitzhauben!

 

Why haven’t I gotten an order confirmation email?

The Purely Poultry team will send you an email immediately following your submission.  No confirmation of order means we need to fix the email address attached to the account OR that the payment did not process properly. If you did not receive a confirmation email,give us a call right away at 920-472-4068.

Can I change my order?

We are happy to add-to or adjust an order for you in order to meet the needs of your flock.  Order changes,however, are subject to a $10 fee. An order of live birds can NOT be changed within ten days of the expected shipping date as we DO “count your chickens before they hatch”.

**Please note that changing your order may affect your estimated ship date.

 

Can I cancel my order?

Things didn’t go as planned?  No problem! We can help with that. We do need you to understand that we have worked to provide you with a ship date. A cancellation will assess a $10 fee. For orders over $100, a 10% fee will be applied. No cancellations within two weeks of the scheduled shipping date unless you contact us within 24 hours of that ship date being scheduled. If you decide to cancel your order, please call or email us with your order number and the reason for cancellation. If you order pinioned wild ducks, we can NOT accept cancellations as we have altered your birds just for you. Sometimes it is necessary for Purely Poultry to cancel an order, and we reserve the right to do so. If we cancel your order, you will be issued a full refund.

 

Can I order now and pay later?

Unfortunately we cannot offer this service. We do accept checks and money orders for payment, but must receive and process the payment prior to shipment of your order.  You may send your check or money order to the following address:

 

Purely Poultry, LLC

620 E Longview Drive

Appleton, WI 54911

 

Please include the following information with your payment:

 

  • Name

  • Shipping Address

  • Billing Address (If different than the shipping)

  • Email Address

  • A Good Contact number where you can be reached on the day of your birds’ arrival

  • The quantity, breed, gender, color, and age of each bird you plan to order.

  • Your requested ship date, if any.

It's always a good idea to call first to put your order together with one of our outstanding reps so that the payment clears faster and smoother once it arrives.

 

Can I pick up my birds?

We do not offer local pick ups. We use a nationwide network of breeders to offer a wide selection of poultry. We would be happy to arrange a shipment directly to your local post office.




 

SHIPPING:

What is my ship date?

We can't wait to get your order out the door and flying to you. We will typically email you within 5 business days from the order being placed with your anticipated hatch/ship date. The week of delivery we will send you shipping confirmation and tracking (when available) by mid-day the day following your hatch date. Thank you for your patience and understanding while we count our birds before they hatch and get your order scheduled for you.

 

Can I request a ship date?

At Purely Poultry, we realize that not having a specific ship date due to varied hatches can be inconvenient.  For this reason, we will do our best to accommodate requested dates placed in the comments box of the order form before check-out.  For best results, specify a RANGE of acceptable dates on the order form. As an example: “I would like my chicks to arrive on the second or third week of March. (NOT “I would like my chicks to arrive March 3.”) After receiving the order, we will contact you by email with a ship date within 5 business days. 

 ** Please let us know in the comments box if you are willing to accept any substitutions to have a quicker ship date.

 

How long will it take for my order to arrive?

Expect your order to arrive at your local post office within three days of the shipping date with the date of shipment being day zero.  Be aware that 95% of orders arrive within two days. We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch day, we will contact you within 24 hours of the ship date and you may choose to reschedule or receive a refund or store credit for your purchase price.


 

Will my chicks arrive to the Post Office when it’s CLOSED?  

Chicks are set for hatching/shipping ( hatch and ship date are usually the same day)  on Mondays, Tuesdays, and Wednesdays to avoid birds arriving to a closed facility. Any requested information can be placed in the comments box on the order form before submitting payment.

 

How do you ship live birds?

Lots of people ask this one!  Though many have not experienced this phenomenon, shipping chicks via United States Postal Service has been a tradition of many a farmer for over 100 years!  Purely Poultry will ship your chicks using the time-honored tradition of packing specialty boxes with bedding and insulation as necessary, and utilizing the USPS to care for and deliver your birds healthy and happy.  

 

Your new flock members will arrive to you within 72 hours of shipment.  Don’t worry, they are doing great in there! The yolk sacs provide enough nutrition to feed and hydrate the chicks until they arrive at your local post office.  

We ship chicks on Mondays, Tuesdays, and Wednesdays to avoid birds arriving to a closed facility.  If your local post office will be closed upon delivery time, your post office will reach out to you to make alternate arrangements for pick up.  Please be available at your provided number on the anticipated delivery date. When your package arrives, Post Office personnel will call to alert you of their arrival.   CHICKS MUST BE PICKED UP WITHIN 8 HOURS OF NOTIFICATION OF ARRIVAL. Failure to pick up your birds in the specified amount of time will force us to rehome your birds for their health and safety.  Refunds will not be issued for birds that are left for rehoming.

The exception to this rule is our beautiful Swans. Swans ship via Delta or United Cargo to your local servicing airport. Swans ship and arrive on the same day. We will provide an estimated arrival time and flight reference number. Be sure to check/track the reference number on the airline website several times the day they are to ship, as they may arrive earlier or later than expected.  You can track Delta shipments at DeltaCargo.com and United Airlines shipments at Booking.UnitedCargo.com. Swans will usually ship in the same crate depending on the age, size, and quantity purchased. The crate is normally 3 1/2 feet long and over 2 feet tall and over 2 feet wide. Timely pickup is recommended to lessen the stress on the swans. You will need to provide the airline with the flight reference number and Driver's Licence to pick up your swans.

Can I Return my Order?

WE CAN NOT ACCEPT RETURNS OF LIVE ANIMALS OR HATCHING EGGS. The extended time in transit would surely be detrimental to the bird’s health and safety.

 

How long will it take to get my birds once they’ve shipped?

Expect your order to arrive at your local post office within 3 days of the ship date. Be aware that 98% of orders arrive within 2 days, so we do advise to be ready on day 2.  We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit. We ship chicks on Mondays, Tuesdays, and Wednesdays to avoid arrival to a closed facility. We fill orders on a first come, first served basis, so it is important to place your paid order as soon as possible to get the best chance at earlier ship dates. Typically, an order can take anywhere from 2-6 weeks. Please let us know if you are willing to accept any substitutions to have a quicker ship date.

 

Do you export to my country?

We are only able to ship to the 48 continental United States and Alaska. We are not able to export to any other countries, Hawaii, or U.S. Territories. We require a United States Shipping AND Billing address. We do apologize for the inconvenience and wish you the best in locating the products that you’re seeking if you are outside of this area.

 

Will my order ship all at once?

We try very hard to limit the amount of shipments you’ll experience, but split shipments are not uncommon. Depending on the variety of birds you order, they may come from different breeders, located in different places in the US, and they will ship separately.

We do try to accommodate timing, however. If you’d like your birds to all arrive around the same time and don’t mind a possible delay, please make sure to add that to the comments section when you’re checking out, or make sure to tell your friendly Customer Service Representative when placing an order on the phone.

 

Will I get tracking information for my order when it’s shipped?

Hatch Day is an extremely busy day for our breeders. Generally we don't hear from them regarding orders and shipments unless there's a problem. We will send you shipping confirmation (including tracking when available) by mid-day the day after shipment. Thank you for your patience and understanding while we count our birds before they hatch and get your order shipped safely for you.



 

Does the package come to my house?

When it comes to live poultry, the answer is no. They will be delivered to your local Post Office. Egg orders and supplies do come directly to your mailbox.

 

Can my ducks and chicks ship together?

Purely Poultry utilizes several sources for our birds in order to provide the best quality and selection.  Depending on the variety, they could ship from one or more of these breeders. For this reason, we are NOT able to ship together in many instances.  The exception to this rule is Ducks and Geese, which can ship together.

 

Won’t my birds die if they are in the mail for 3 days?

The yolk sacs provide enough nutrition to feed and hydrate the chicks until they arrive at their destination. We ship the chicks in specially designed boxes with proper ventilation holes and packaging material. Additionally, we include a substance called “Gro-Gel” which will provide additional nutrition and hydration while in shipping.  While there are always exceptions to every rule, our birds generally arrive healthy and happy!

 

How much is shipping to ( fill in the blank)?

Shipping is the same no matter where we’re shipping to. We highly recommend familiarizing yourself with our shipping costs, located on our Shipping and Guarantees page.


 

What if I have losses?

We guarantee that properly cared for birds will be alive and well for 48 hours after they arrive at your post office. Within this 48-hour period, count the number of birds of each kind or breed that are ALIVE and WELL. If that number is LESS than the number you ordered, please fill out our Live Arrival Guarantee Claim Form or give us a call for assistance at 920-472-4068.

 

You may also email us and we will be happy to process the claim on your behalf. Please provide us with the number of birds by breed you have alive AND well at 48 hours. YOU MUST REPORT the loss to us within 48 hours of receiving the shipment to be eligible for a credit. Purely Poultry is not responsible if you do not pick up live birds within eight hours of arrival at the post office. We give store credit or refund for the cost of the birds. We do not credit shipping cost.


 

Do I need a permit to have own birds in my state?

Purely Poultry will provide any paperwork necessary from the breeder, but it’s always a good idea to give you local Fish and Wildlife center to ensure you’re following all of your local regulations.  Please feel free to look up your state office information here: https://www.fws.gov/offices/

Do your birds have health papers?

The National Poultry Improvement Plan certifies all of our birds. Our NPIP certification number is 35-487, and the necessary information is on all packing slips. If you would like to receive the NPIP 9-3 paperwork for your birds, please indicate so on your order comments or send us a message. Due to recent Avian Influenza outbreaks, we have compiled information to educate you about the virus here: https://www.purelypoultry.com/blog/what-do-i-need-to-know-about-avian-influenza/

 

What happens if my birds are dead when they get here?

Let’s start by saying this does not happen often. That being said, we’ve got you covered in the rare event it does. We guarantee that properly cared for birds will be alive and well for 48 hours after they arrive at your post office. Within this 48-hour period, count the number of birds of each kind or breed that are ALIVE and WELL. If that number is LESS than the number you ordered, please fill out our Live Arrival Guarantee Claim Form found on the following link. https://www.purelypoultry.com/live-arrival-guarantee-claim-form-ezp-88.html You may also call or email us, and we will be happy to process the claim on your behalf. Please provide us with the number of birds by breed you have alive AND well at 48 hours. YOU MUST REPORT the loss to us within 48 hours of receiving the shipment to be eligible for a credit. Purely Poultry is not responsible if you do not pick up live birds within eight hours of arrival at the post office. We give store credit or refund for the cost of the birds. We do not credit shipping cost.


 

What happens if I get a Rooster when I wanted all Hens?

We understand that people order male or female chicks for a reason, and we guarantee 100% accuracy in sexing with our Accuracy Guarantee that provides that your birds will be of the breed, sex, and quality represented on PurelyPoultry.com.  This Guarantee does last the lifetime of the bird. We will give a refund or store credit for birds sent of the wrong sex. We do require pictures be emailed to chicks@purelypoultry.com in order to process all sexing claims. We do not cover shipping costs.

 

How can I tell which chick is which?

They’ve arrived, they’re beautiful, but which one is which?  There are several chick identification websites that can assist in identifying your babies, along with the packing slip that labels each breed, and we always are willing to accept a photo of your babies in order to help identify which is which as well.  You may text your photos to 920-268-0328 or email it to us at Chicks@purelypoultry.com.

 

How many males do I NEED to have?

While you are welcome to own as many males as you wish, there is a general rule of thumb that, when followed, will help to avoid aggressiveness caused by too many males.  In most varieties of birds 1 male for every 5-8 females is sufficient to both fertilize your eggs and protect your flock.

 

What is Marek’s-should I get it?

The short answer is Marek's Disease is a common viral disease that affects chickens. People who already have a backyard flock can assume their chickens have it. Some birds never develop the symptoms, but still carry the disease and can infect others. People with a few pet chickens may not think they need to have their chicks vaccinated, but to insure the best prognosis for chickens, buyers should consider it.

 

**The long answer can be found here: https://www.purelypoultry.com/mareks-vaccination-service-p-721.html



 

What is Cocci-should I get it?

Coccidiosis is one of the most common ailments that affect chicks and is one of the most likely causes of death in chicks under 6 weeks old. Coccidiosis in chickens is caused by one or more of 9 species of coccidia protozoa that are very common throughout most areas of the United States. Usually these protozoa are rather benign and do not adversely affect mature, healthy, and well-cared for chickens. The disease, coccidiosis, however is very serious and can result in death, so knowledge in how to prevent and treat coccidiosis should be something every chicken owner should know!

 

**More info on Cocci here: https://www.purelypoultry.com/blog/coccidiosis/

 

When are you going to get  "??? " Back in stock?

While we strive to have every product as much as we can, Mother Nature dictates our availability and we do have seasonal stock.  To receive notification of an item returning to stock, please click on the words “Out of Stock” on the product page and add your email to the list for notification when the item is back in stock.  You will then receive an email as soon as the item is available for ordering. Just let us know when you no longer want the notices and we’ll take you off the list.



 

Why do I have to order so many-why can’t I order just one?

We understand that not everyone wants large quantities of birds, even in numbers as small as 3.  However, the liklihood of 1 baby bird surviving shipping is low and we cannot, in good conscience, send one to it’s death.  Please consider sharing with your neighbors and combining the order to ensure the health of your new babies. We can and DO ship single adult birds.

 

Do you offer wholesale prices?

While we don’t offer wholesale pricing, we do have a loyalty program.  Once a customer reaches $500 in purchases, a 1% discount will apply to each order thereafter.  For every additional purchase, your discount will increase up to 10% off. This amount adds up over the length of your purchase history and never expires.

 

I changed my order-why didn’t the email say that?

When we change an order after it has been processed, our system does not update the order or the auto-generated emails that follow.  We are working to improve this, but please know that changes to an order after initial processing will reflect on the confirmation email sent to you, your order notes that are available to be viewed on your account, and your packing slip only.

 

I LOVE MY BIRDS AND YOUR SERVICE!

We hope your experience with us has exceeded your expectations.  If not, please reply to this email and allow us to resolve any tensions.  If so, please take some time to leave us a review on Google, Facebook, or any of your favorite websites.  Thank you so much for being the best part of Purely Poultry, our customer!

 

 

page maintained by Purely Poultry admin  *updated 9/4/2019

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