Shipping & Guarantees

PLEASE READ  *** IMPORTANT SHIPPING INFORMATION

In every situation, we ship all baby chicks the same day that they hatch. When they arrive, they are 24-72 hours old. Day-old chicks ship Monday thru Wednesday.

**Baby chicks ingest the yolk before they hatch which is enough to feed the chicks and keep them happy until they arrive at their destination. We do try to include GroGel in the shipping package whenever possible. ALL BIRDS MUST BE PICKED UP WITHIN 8 HOURS OF ARRIVAL OR THE GUARANTEE IS VOID.

Live Quail Chicks are Guaranteed for Live Arrival ONLY. Losses must be reported within 24 hours of pick-up.

We try to have tracking numbers for our orders, but it does not happen all of the time and they are not always accurate in the current USPS Climate. Please watch your email for notification and stay tuned for a phone call from the friendly folks at the USPS to arrange for the pick up of your live birds. Hatching Eggs and Supplies will be delivered to your mailbox. 

 It may take 12-24 hours from the actual shipment for "your order has shipped" notification emails are sent. Please expect delivery of live poultry after 48-72 hours from the time they shipped. You must pick up your birds within 8 hours of arrival.

Chickens Min Order Shipping Costs
Day Old Chickens

10

Quick Chicks Ship Free

Standards are as follows:

$59.99 for a small order ( 3-9 chicks), $39.99 for 10-24,  $19.99 for 25+

Started Chickens 1 $87.99 for 1-2. $94.99 for 3-4. $189.99 for 5-8. $284.99 for 9-12.
Bantams 15 Free Shipping.

Special Orders Bantams

Includes:

Small Order and Female Bantams

Dominique Bantams

Phoenix Bantams

Cubalaya Bantams

Rosecomb Bantams

5 $49.99 for 6-14, $19.99 for 15+.

 

Waterfowl Min Order Shipping Costs
Ducklings 10 $59.99 for 3-9, $24.99 for 10-14, Free for 15+.
Geese 5 $59.99 for 2-4, $24.99 for 5-7, Free for 8+.
Swans 1

Free shipping,

Shipped via Delta Cargo in most situations. Must be picked up at the cargo department of your local airport. 

Guarantees on Ornamental Pheasants require USPS Form 2856 to be filled out at your local post office upon pick up and submitted to us within 48 hours of arrival. 

Call Ducks

6 ducklings. 1 adult.

Ducklings ship for Free. Adults ship for $99.99 for the first pair, + $25 for each additional pair.

Wild Ducks 1

$175 for every 1-4 birds.  More than 4 birds requires a second box for the safe shipment of your birds.

Guarantees on Ornamental Pheasants require USPS Form 2856 to be filled out at your local post office upon pick up and submitted to us within 48 hours of arrival. 

Premium Waterfowl 6 Free shipping.

 

Other Fowl Min Order Shipping Cost
Guinea Keets 5 $59.99 for 3-14, 15+ for $29.99
French Guinea Keets

15 April -October

25 November - March

Free shipping.
Game Bird Pheasants 25 Free shipping.
Ornamental Pheasants 1

 **Pheasant Box Charge is $37.50 per box. A single box will hold up to 4 pheasants. Additional pheasants (ie 5 pheasants will require an additional box charge. All box charges and shipping fees are included in the shipping fees listed on your check-out pages as follows.

1-2 Birds $167.50 shipping and $37.50 box charge =$205
3-4 Birds $237.50 shipping and $37.50 box charge =$275
5-6 Birds $350.00 shipping and $75.00 box charge =$425
7-8 Birds $475.00 shipping and $75.00 box charge =$550
9-10 Birds $592.50 shipping and $112.50 box charge=$705
11-12 Birds $712.50 shipping and $112.50 box charge= $825

Guarantees on Ornamental Pheasants require USPS Form 2856 to be filled out at your local post office upon pick up and submitted to us within 48 hours of arrival. 

Quail varies

Free shipping on chicks and eggs.

LIVE QUAIL IS GUARANTEED FOR LIVE ARRIVAL ONLY- not covered under the 48-Hour Alive and Well Guarantee. - Must be Reported within 24 hours of arrival.

Turkeys

Heritage min 3

Broad Breasted

min 10

Midget White min 20

Heritage Turkey: 3-14 ship for $49.99, 15+ ship for $29.99

Broad Breasted Turkeys: Free Shipping

Midget White Turkeys: Free Shipping

Peafowl

8 for chicks. 1 for older Peafowl

Free Shipping.

 

Guarantees on Ornamental Pheasants require USPS Form 2856 to be filled out at your local post office upon pick up and submitted to us within 48 hours of arrival. 

Exotics 1

Free Shipping.

Guarantees on Ornamental Pheasants require USPS Form 2856 to be filled out at your local post office upon pick up and submitted to us within 48 hours of arrival. 

 

Egg Breed Min Order Shipping
Chicken Hatching Eggs 12

1-12 ships for $15

13-24 ships for $21

25- 36 ships for $27

37+ ships for $33

Waterfowl Hatching Eggs 12  ships free
Quail Hatching Eggs 12  ships free
Other 12

 Ships Free

 

Supplies 

 1 Varies by Product
Apparel 1

Varies by Product

 

GUARANTEES: We've got you covered!

Live Guarantee: With the exception of day-old quail chicks, Purely Poultry does guarantee that properly cared for birds will be alive and well for 48 hours after they arrive at your post office. The customer MUST pick up all birds within 8 hours of arrival AND provide proper heat, food, water, and the proper environment for the birds to be considered "properly cared for".

Within this 48-hour period, count the number of birds of each kind or breed that are ALIVE and WELL. If that number is LESS than you ordered, please click HERE fill out our Live Arrival Guarantee Claim Form  or copy and paste the following link: https://www.purelypoultry.com/live-arrival-guarantee-claim-form-ezp-88.html

You may also call or email us, and we will be happy to process the claim on your behalf.

Please provide us with the number of birds (by breed and gender) that you have ALIVE AND WELL at 48 hours. YOU MUST REPORT the loss to us within 48 hours of receiving the shipment to be eligible for a credit. Purely Poultry is not responsible if you do not pick up live birds within eight hours of arrival at the post office. We give store credit or refund for the original purchase cost of the birds only. We do not credit shipping fees of any kind ***

Egg Guarantee: We guarantee eggs to arrive in good condition. We will guarantee that at least 80% of the eggs you buy are fertile. You MUST begin incubation within 3 days of receiving the eggs AND candle the eggs and notify us of the fertility numbers at least 3 days PRIOR to hatch if you wish to file a guarantee claim). We do not guarantee hatch rates as this is not under our control. By ordering hatching eggs from us, you accept this responsibility. We do NOT give refunds on eggs because of hatch rates under any circumstances. That is entirely dependent on the incubator, and we have no control over the quality of care or of the incubator. So if you phone us after they hatch (or don't hatch), we cannot help you. You must call us immediately after candling the eggs. ***

Gender Guarantee: We understand that people order male or female chicks for a reason, and we guarantee 100% accuracy in sexing. You must submit a claim for gender guarantees within 6 months of receiving your shipment. When ordering any type of meat birds, we must be informed prior to butcher. We will give a refund or store credit for birds sent of the wrong sex. We cannot process a gender guarantee until adequate photo documentation is received at chicks@purelypoultry.com. If no photo documentation is received within 10 business days of submitting the claim, the claim will be closed until adequate photos are received. ***

Product Accuracy Guarantee: We guarantee products to be of the breed, variety, grade, and quality purchased. If a breed does not hatch as scheduled, we may mail a partial shipment, or reschedule your order at our discretion. We cannot process a product accuracy guarantee until adequate photo documentation is received at chicks@purelypoultry.com. If no photo documentation is received within 10 business days of submitting the claim, the claim will be closed until adequate photos are received. *** 

 

SEE BELOW FOR SPECIAL CIRCUMSTANCES

***All Guarantees for Day-Old Live Quail must be reported within 24 hours of arrival.  Purely Poultry guarantees Alive and Well ARRIVAL ONLY on day-old quail orders.

***All Guarantees made on Wild Ducks require the birds be inspected at the post office on arrival. If loss is incurred on an order, we require PS Form 2856 to be filled out and submitted at your local post office.***

 

OTHER IMPORTANT INFORMATION 

Pickup: While Purely Poultry does not offer local pickup of birds, our sister location, Poultry, Etc, located in Alma, WI, will offer pick up of our live birds periodically. The next pick up date will be the weekend of May 6th-8th in the store at 312 South Main Stree in Alma   ****Please ask a member of our team for more information if you're interested in picking up your birds in the Alma, Wi location. If you are not within driving distance of Alma, we would be happy to arrange a shipment directly to your local post office.

Ship Dates: Please specify a range of acceptable dates on the order form. As an example: I would like my chicks to arrive in March. (NOT I would like my chicks to arrive March 3.) After receiving the order, we will contact you by email with a ship date. Expect your order to arrive at your local post office in one to three days from the shipping date. Be aware that 98% of orders arrive within two days. We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit. We ship chicks on Mondays, Tuesdays, and Wednesdays. We fill orders on a first-come, first-served basis, so it is important to place your paid order as soon as possible to get the best chance at earlier ship dates. Typically, an order can take anywhere from 2-6 weeks. Please let us know if you are willing to accept any substitutions to have a quicker ship date.

Order Changes:  Most order changes will require cancellation and replacement of your order, causing the loss of any assigned ship dates you may have received. You will be assigned a new ship date for your replacement order. We apologize for the inconvenience.  Order changes are subject to a $10 fee. An order can NOT be changed if less than ten days remain before the scheduled shipping date. ***

Cancellations: Cancellations are subject to a $10 fee. For orders over $100, a 10% fee will be applied. No cancellations within 10 days of the scheduled shipping date. You will be permitted cancellation within 24 hours of placing your order IF your ship date is scheduled to ship in a week or less of your submission date. If you decide to cancel your order, please call or email us with your order number and the reason for cancellation. *If you order pinioned wild ducks, we cannot accept cancellations. Sometimes it is necessary for Purely Poultry to cancel an order, and we reserve the right to do so. If we cancel your order, you will be issued a full refund of your purchase price. ***

Arrival: Chicks will be shipped to your post office, and they will call you upon arrival. You will need to pick up your chicks from the post office within 8 hours and as soon as possible as they will not deliver them directly to you. The yolk sacs provide enough nutrition to feed and hydrate the chicks until they arrive at their destination. We ship the chicks in specially designed boxes with proper ventilation holes and packaging material.

Leg Bands: Any leg band on any day old, started, or juvenile bird is for gender or breed identification only and must be removed within three days of arrival. Always make sure leg bands are the proper size for your birds as they grow.

Books: Most books will ship within 3 business days after your order is placed. It usually takes one week for books to arrive, but they can take up to two weeks.

Supplies: Most Supplies will ship within 3 business days after your order is placed.

Returns: If you are not 100% satisfied with your purchase of merchandise (not birds or eggs) for any reason, just return it to us. You have 30 days to return an item to us in its original condition and packaging. Include the packing slip with your return so that we will know who will receive the credit. Should a return be a result of an error on our part, we will gladly pay the return shipping costs. ***

NPIP: The National Poultry Improvement Plan certifies all of our birds. Our NPIP certification number is 35-487, and the necessary information is on all packing slips. If you would like to receive the NPIP 9-3 paperwork for your birds, please indicate so on your order comments or send us a message.

Hawaii and Exporting: We ship all of our chicks via United Postal Service Priority Mail to the continental United States, and Alaska. We cannot export. We cannot provide documentation for Hawaii, Canada, or any other country or territory at this time.

*** Additional information may be required to process your guarantee claims. The amount credited will never be greater than your original purchase cost.

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