Shipping & Guarantees

We ship chicks the same day that they hatch. When they arrive, they are 24-72 hours old. Day old chicks ship Monday thru Wednesdays. Baby chicks ingest the yolk before they hatch which is enough to feed the chicks and keep them happy until they arrive at their destination! We try to have tracking numbers for our orders, but it does not happen all of the time. It may take 12-24 hours from time the shipping label is printed and the order is delivered to the accepting Post Office for our system to be updated with tracking numbers and the "your order has shipped" notification emails are sent. Please expect delivery of live poultry after 24-72 hours from the time they shipped. 

Chickens Min Order Shipping Costs
Day Old Chickens 3 $45.99 for 3-14. $19.99 for 15-24, $13.00 for 25-100, $26.00 for 101-200, additional $13 for every additional 100 birds ordered..
Started Chickens 1 $87.99 for 1-2. $94.99 for 3-4. $189.99 for 5-8. $284.99 for 9-12.
Bantams 15 Free Shipping.
Small Order and Female Bantams 6 $49.99 for 6-14, $19.99 for 15+.

 

Waterfowl Min Order Shipping Costs
Ducklings 3 $59.99 for 3-9, $13.99 for 10-14, Free for 15+.
Geese 2 $59.99 for 2-4, $13.99 for 5-7, Free for 8+.
Swans 1 Free shipping,
Call Ducks

6 ducklings. 1 adult.

Ducklings ship for Free. Adults ship for $99.99 for the first pair, + $25 for each additional pair.

Wild Ducks 1 $99.99 for the first pair, +$25 for each additional pair.
Premium Waterfowl 6 Free shipping.

 

Other Fowl Min Order Shipping Cost
Guinea Keets 3 $49.99 for 3-14, 15+ for $19.99
French Guinea Keets

15 April -October

25 November - March

Free shipping.
Game Bird Pheasants 25 Free shipping.
Ornamental Pheasants 1 $99.99 for the first pair, + $25 for each additional pair.
Quail varies Free shipping on chicks and eggs. Adults: 1-3 pairs is $90. 4-6 pairs is $120.
Turkeys 3 3-14 ship for $49.99, 15+ ship for $19.99
Peafowl

8 for chicks. 1 for older Peafowl

Free Shipping.
Exotics 1 Free Shipping.

 

Merchandise Shipping Costs
Books $3.99
Supplies $7.99

 

Live Guarantee: We guarantee that properly cared for birds will be alive and well for 48 hours after they arrive at your post office. Within this 48-hour period, count the number of birds of each kind or breed that are ALIVE and WELL. If that number is LESS than you ordered, please fill out our Live Arrival Guarantee Claim Form found on the following link. https://www.purelypoultry.com/live-arrival-guarantee-claim-form-ezp-88.html You may also call or email us, and we will be happy to process the claim on your behalf. Please provide us with the number of birds by breed you have alive AND well at 48 hours. YOU MUST REPORT the loss to us within 48 hours of receiving the shipment to be eligible for a credit. Purely Poultry is not responsible if you do not pick up live birds within eight hours of arrival at the post office. We give store credit or refund for the cost of the birds. We do not credit shipping cost. ***

Egg Guarantee: We guarantee eggs to arrive in good condition. We will guarantee that at least 70% of the eggs you buy are fertile. You must candle the eggs within 14 days of our ship date and notify us at that time if the fertility is not at least 70%. We do not guarantee hatch rates as this is not under our control. By ordering hatching eggs from us, you accept this responsibility. We do NOT give refunds on eggs because of hatch rates under any circumstances. That is entirely dependent on the incubator, and we have no control over the quality or care of the incubator. So if you phone us after they hatch (or don't hatch), we cannot help you. You must call us immediately after candling the eggs. ***

Gender Guarantee: We understand that people order male or female chicks for a reason, and we guarantee 100% accuracy in sexing. You must submit a claim for gender guarantees within 6 months of receiving your shipment. When ordering any type of meat birds, we must be informed prior to butcher. We will give a refund or store credit for birds sent of the wrong sex. We cannot process a gender guarantee until adequate photo documentation is received at chicks@purelypoultry.com. If no photo documentation is received within 10 business days of submitting the claim, the claim will be closed until adequate photos are received. ***

Product Accuracy Guarantee: We guarantee products to be of the breed, variety, grade, and quality purchased. If a breed does not hatch as scheduled, we may mail a partial shipment, or reschedule your order at our discretion. ***

Pickup: We do not offer local pickups. We use a nationwide network of breeders and hatcheries to offer a wide selection of poultry. We would be happy to arrange a shipment directly to your local post office.

Ship Dates: Please specify a range of acceptable dates on the order form. As an example: I would like my chicks to arrive in March. (NOT I would like my chicks to arrive March 3.) After receiving the order, we will contact you by email with a ship date. Expect your order to arrive at your local post office in one to three days from the shipping date. Be aware that 98% of orders arrive within two days. We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit. We ship chicks on Mondays, Tuesdays, and Wednesdays. We fill orders on a first come, first served basis, so it is important to place your paid order as soon as possible to get the best chance at earlier ship dates. Typically, an order can take anywhere from 2-6 weeks. Please let us know if you are willing to accept any substitutions to have a quicker ship date.

Order Changes: Order changes are subject to a $10 fee. An order can NOT be changed within ten days of the expected shipping date. ***

Cancellations: Cancellations are subject to a $10 fee. For orders over $100, a 10% fee will be applied. No cancellations within two weeks of the scheduled shipping date. If you decide to cancel your order, please call or email us with your order number and the reason for cancellation. If you order pinioned wild ducks, we cannot accept cancellations. Sometimes it is necessary for Purely Poultry to cancel an order, and we reserve the right to do so. If we cancel your order, you will be issued a full refund. ***

Arrival: Chicks will be shipped to your post office, and they will call you upon arrival. You will need to pick up your chicks from the post office as soon as possible as they will not deliver them directly to you. The yolk sacs provide enough nutrition to feed and hydrate the chicks until they arrive at their destination. We ship the chicks in specially designed boxes with proper ventilation holes and packaging material.

Leg Bands: Any leg band on any day old, started, or juvenile bird are for gender or breed identification only and must be removed within three days of arrival. Always make sure leg bands are the proper size for your birds as they grow.

Books: Most Books will ship within 3 business days after your order is placed. It usually takes one week for books to arrive, but they can take up to two weeks.

Supplies: Most Supplies will ship within 3 business days after your order is placed.

Returns: If you are not 100% satisfied with your purchase of merchandise (not birds or eggs) for any reason, just return it to us. You have 365 days to return an item to us in its original condition and packaging. Include the packing slip with your return so that we will know who will receive the credit. Should a return be a result of an error on our part, we will gladly pay the return shipping costs. ***

NPIP: The National Poultry Improvement Plan certifies all of our birds. Our NPIP certification number is 35-487, and the necessary information is on all packing slips. If you would like to receive the NPIP 9-3 paperwork for your birds, please indicate so on your order comments or send us a message.

Hawaii and Exporting: We ship all of our chicks via United Postal Service Priority Mail to the continental the United States, and Alaska. We cannot export. We cannot provide documentation for Hawaii, Canada or any other country or territory.

*** Additional information may be required to process your guarantee claims. The amount credited will never be greater than your original purchase cost.

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