Shipping & Returns

The chicks are shipped the same day that they hatch. When they arrive to you they are 24-72 hours old. Baby chicks ingest the yolk before they hatch. This is enough to feed the chicks and keep them happy until they arrive at their destination!


Chickens Min Order Shipping Costs
Day Old Chickens 3 $49.99 for 3-14. $19.99 for 15-24. $13.00 for 25-100. $26.00 for 101-200. $39.00 for 201-300. Add an additional $13.00 for each additional 1-100 chicks shipped
Started Chickens 1 $87.99 for 1-2. $94.99 for 3-4. $189.99 for 5-8. $284.99 for 9-12.
Bantams 15

Free shipping.

Small Order and Female Bantams 6 $49.99 for 6-14, $19.99 for 15+


Waterfowl Min Order Shipping Costs
Ducklings 3 $59.99 for 2-9. $13.99 for 10-14, 15+ ship free
Geese 2 $59.99 for 2–4. $13.99 for 5-7, 15+ ship free 
Swans 1 Free shipping via Delta Airlines to your local airport.
Wild Ducks 1 $99.99 for the first pair, +$25 for each additional pair
Call Ducks 6 Free shipping.
Premium Waterfowl 6 Free shipping.


Other Fowl Min Order Shipping Costs
Guinea Keets 3 $45.99 for 3-14. 15+ $19.99
Game Bird Pheasants 15-50 Free shipping.
Ornamental Pheasants 25 $99.99 for the first pair, + $25 for each additional pair
Quail varies Free shipping on chicks and eggs. Adults: 1-3 pairs is $90. 4-6 pairs is $120.
Adult Button Quail 3 Pair 3 pairs ship for $90.00, 6 pairs ship for $180.00
Turkeys 3 3-14 ship for $49.99, 15+ ship for $19.99
Peafowl 8 Free shipping.
Exotics 1 Free Shipping.


Merchandise Shipping Costs
Books $3.99
Supplies $7.99


Live Guarantee: We guarantee that properly cared for birds will be alive and well for 48 hours after they arrive at your post office. Within this 48-hour period, count the number of birds of each kind or breed that are ALIVE and WELL. If that number is LESS than the number you ordered, please fill out our Live Arrival Guarantee Claim Form found on the following link. You may also call or email us, and we will be happy to process the claim on your behalf. Please provide us with the number of birds by breed you have alive AND well at 48 hours. YOU MUST REPORT the loss to us within 48 hours of receiving the shipment to be eligible for a credit. Purely Poultry is not responsible if you do not pick up live birds within eight hours of arrival at the post office. We give store credit or refund for the cost of the birds. We do not credit shipping cost. ***

Egg Guarantee: We guarantee eggs to arrive in good condition. We will guarantee that at least 80% of the eggs you buy are fertile. You must candle the eggs within 14 days of our ship date and notify us at that time if the fertility is not at least 80%. We do not guarantee hatch rates as this is not under our control. By ordering hatching eggs from us, you accept this responsibility. We do NOT give refunds on eggs because of hatch rates under any circumstances. That is entirely dependent on the incubator, and we have no control over the quality or care of the incubator. So if you phone us after they hatch (or don't hatch), we cannot help you. You must call us immediately after candling the eggs. ***

Gender Guarantee: We understand that people order male or female chicks for a reason, and we guarantee 100% accuracy in sexing. We will give a refund or store credit for birds sent of the wrong sex. We do require pictures be emailed to in order to process all sexing claims. ***

Product Accuracy Guarantee: We guarantee products to be of the breed, variety, grade, and quality purchased. If a breed does not hatch as scheduled, we may mail a partial shipment, or reschedule your order at our discretion. ***

Pickup: We do not offer local pickups. We use a nationwide network of breeders and hatcheries to offer a wide selection of poultry. We would be happy to arrange a shipment directly to your local post office.

Ship Dates: Please specify a range of acceptable dates on the order form. As an example: I would like my chicks to arrive in March. (NOT I would like my chicks to arrive March 3.) After receiving the order, we will contact you by email with a ship date. Expect your order to arrive at your local post office in one to three days from the shipping date. Be aware that 98% of orders arrive within two days. We do our best to meet the scheduled shipment date. If we are unable to provide chicks on the scheduled hatch day, you can choose to reschedule or receive a refund or store credit. We ship chicks on Mondays, Tuesdays, and Wednesdays. We fill orders on a first come, first served basis, so it is important to place your paid order as soon as possible to get the best chance at earlier ship dates. Typically, an order can take anywhere from 2-6 weeks. Please let us know if you are willing to accept any substitutions to have a quicker ship date.

Order Changes: Order changes are subject to a $10 fee. An order can NOT be changed within ten days of the expected shipping date.

Cancellations: Cancellations are subject to a $10 fee. For orders over $100, a 10% fee will be applied. No cancellations within two weeks of the scheduled shipping date. If you decide to cancel your order, please call or email us with your order number and the reason for cancellation. If you order pinioned wild ducks, we cannot accept cancellations. Sometimes it is necessary for Purely Poultry to cancel an order, and we reserve the right to do so. If we cancel your order, you will be issued a full refund.

Arrival: Chicks will be shipped to your post office, and they will call you upon arrival. You will need to pick up your chicks from the post office as soon as possible as they will not deliver them directly to you. The yolk sacs provide enough nutrition to feed and hydrate the chicks until they arrive at their destination. We ship the chicks in specially designed boxes with proper ventilation holes and packaging material.

Books: We ship books Media Mail via the postal service. If an order is placed on a weekday by 12:00 PM CST, they will ship the same day. It usually takes one week for books to arrive, but they can take up to two weeks.

Supplies: For most supplies, if ordered on a weekday by 12:00 PM CST, they will ship the same day.

Returns: If you are not 100% satisfied with your purchase of merchandise (not birds or eggs) for any reason, just return it to us. You have 365 days to return an item to us in its original condition and packaging. Include the packing slip with your return so that we will know who will receive the credit. Should a return be a result of an error on our part, we will gladly pay the return shipping costs.


NPIP: The National Poultry Improvement Plan certifies all of our birds. Our NPIP certification number is 35-487, and the necessary information is on all packing slips. If you would like to receive the NPIP 9-3 paperwork for your birds, please indicate so on your order comments or send us a message. Due to recent Avian Influenza outbreaks, we have compiled information to educate you about the virus here:

Hawaii and Exporting: We ship all of our chicks via United Postal Service Priority Mail to the continental United States and Alaska. We cannot export. We cannot provide documentation for Hawaii, Canada, or any other country or territory.

*** Additional information may be required in order to process your guarantee claims. The amount credited will never be greater than your original purchase cost.


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